Listening to what Lender’s want and need most out of their servicing company formed the foundations and philosophies of DIA Servicing. Everyday, the owners of DIA Servicing foster a culture focused on delivering and meeting the needs of our Lenders.
DIA Servicing’s Goals:
• Make Note Servicing Like “Clockwork” for our Lenders
• Never Allow a Lender to Feel “In the Dark” About the Status of One of Their Loans
• Communicate-Communicate-Communicate!
• Continually Seek Lender Feedback and Develop Strategies to Implement
• Clear Cut Month-to-Month and Yearly Lender Reporting
What’s on the Horizon in 2019 and Beyond:
• Lender Portal Upgrades and Broader Self-Service Reporting Capabilities Through the Portal
• Expansion of Borrower Payment Options Leading to Higher Volume of On-Time Payments
• Personnel Increase to Meet Increased Demand and Serve Lenders Even Better!