FAQs

Borrower - FAQs (5)

You can confirm that your payment(s) have been received my logging on to your individual Borrower Portal, or you can contact us at (844) 222-9450 and a member of our team will be happy to assist you. 

* If you are having trouble logging into your account you may call or send a request for assistance and we will get you squared away!

Category: Borrower - FAQs

Borrowers can cancel or change the recurring date for their monthly automatic ACH payments by contacting a member of our Customer Care Team at (844) 222-9450 at least three (3) business days before your scheduled draft date. *Caveat: Borrowers must still abide by the terms and due dates described in their deed of trust and loan agreement with their lender.

Category: Borrower - FAQs

To request a payoff statement, you or a third-party requester (title company, lender, etc.) must complete and return the Payoff Request Letter/3rd Party Authorization and return to CustomerCare@diaservicingtx.com or fax to 972.521.6413.

Category: Borrower - FAQs

Pay by Mail or Walk-In Payments (Check/Money Order/Cashier’s Check):

Payments can be mailed to or dropped off at our office (address below). Please include the coupon/cut-off portion of your monthly statement with your payment OR write-in your property address in the memo portion of the payment.

Payments May be Mailed to or Dropped off at:

DIA Servicing

Attn: Customer Care Team

2735 Villa Creek Drive

Suite 140

Farmers Branch, Texas 75234

 

Automatic Monthly ACH:

With Monthly Automatic ACH payments, your mortgage amount is automatically deducted from your bank account. If you elect this extremely convenient option, you must sign and return the ACH Debit Authorization to our office along with a copy of a voided check from your account.

 

 

Category: Borrower - FAQs

A member of our Customer Care Team is here to help! Whether you have general questions regarding your loan, or you would like to change the mailing address in which your monthly statements are mailed to, someone is here to assist. You can contact us toll-free at (844)222-9450, or email us at CustomerCare@diaservicingtx.com.

Category: Borrower - FAQs

Load More

Reach Us at (844) 222-9450